FAQ's

Who is CASA CASA?

Melbourne based designers Jessie Ingram & Laura Stewart, co founded CASA CASA at the end of 2023.

Inspired by our love for travel and the incredible design of European makers, CASA CASA will bring beautiful international design to our local and national clients. 

We support a circular economy, finding new homes for previously adored pieces. 

We believe that every piece of furniture should tell a story, transporting its owner to a different time and place. By blending our love for travel, international design, and expertise in interiors, we're on a mission to curate spaces that evoke a sense of wanderlust and sophistication.

How often are new items released?

Our team are sourcing all day everyday! Whenever a new item is uploaded to our website, this will also be shared across our socials. So make sure you are following us @casacasa_design_studio

What are your customer support hours?

For all queries please email hello@casacasa.com.au. Our team will be in touch within 24 hours.

I just purchased from your online store. When will my order be ready for collection?

Congratulations on your new purchase and thank you so much for your support! Our team will be in touch within the next 24 hours to arrange a suitable time for collection.

My order is in its new space and it doesn't suit. Can I get a refund/credit note? 

We unfortunately do not offer refunds or store credits for change of mind. We may consider re-listing some items. Please reach out to our team to further discuss. 

I received my order and sadly it is damaged/not described as the listing? 

Please email our team at hello@casacasa.com.au within 24 hours of collecting your order. To assist with your enquiry, kindly send through detailed photos and a description of the damaged or faulty item. Due to the vintage nature of our range, please handle with care. We have carefully preserved these precious pieces from the past so small marks or wear is to be expected.

Can I place an item on hold?

Items can be placed on hold up to 24 hours. Please reach out to our team to further discuss.

Do you offer a sourcing service?

CASA CASA is excited to launch our sourcing services in the coming months. In the meantime if you are after a particular piece, feel free to reach out to our team with further details and we can keep an eye out for you!

I want to view an item prior to purchasing. Can you arrange this? 

Absolutely! Please reach out to our team at hello@casacasa.com.au with your full name, best contact details and product you are wanting to view. From here, our team will be in touch within 24 hours to arrange a viewing.

Do you have a trade program?

At this stage we do not offer a trade program. However, please sign up to our database and socials to stay up to date with the arrival of new products. 

Can I hire a piece(s) for an upcoming shoot?

This is managed on a case by case basis. Please reach out to our team directly to further discuss your requirements. 

Do you offer styling services? 

Watch this space! The CASA CASA styling service will be launching in the near future!

Product Care

Stone

Our natural stone pieces are designed to last you a lifetime, sometimes this means it may need a little love and care. Lithofin is the world leader in natural stone cleaning and protection products and a product we recommend investing in to give your stone products a long and happy life.

Timber

All our natural timber furniture is made from antique materials, and therefore items may differ from the image in grain, tone and colour, as well as showing individual textures and markings. These unique variations highlight the natural characteristics of the timber and are not considered a fault.

General Care Overtime timber may absorb moisture or dry out causing timber to split or develop fine cracks. While your item developing a natural patina over time, we recommend keeping your timber furniture out of direct sunlight and out of the elements including rain and salt air to prolong the life of your piece.  

If you would like to add a protective seal to your raw timber, we recommend natural beeswax oil as a non-toxic, natural treatment. This treatment will need to be reapplied over time. Please note for any untreated timbers this will help to avoid stains and marks from daily use, however, it will deepen the colour of your piece.

Cleaning 
To remove dirt and dust, treated timber may be cleaned with a damp, clean cloth. To clean untreated timber use a dry, clean cloth to avoid staining or marking. Use a coaster, placemat or trivet when placing glasses or any hot items or plates on your timber piece. Any spills should be attended to immediately with a clean, dry cloth to avoid further staining or marking.

Mould Care  
Indoor and outdoor spaces subject to humidity and limited airflow can encourage mould growth on timber furniture. As mould can occur on any surface in such an environment, this is not considered a fault of the furniture. Before using a household mould cleaner on your furniture pieces, we recommend spot testing to avoid staining the timber, taking extra care on untreated timber such as elm. Using a fine sandpaper on untreated timber may help remove surface mould from your piece, keeping in mind this will remove any coatings or stains on treated timber.   

Glass

General Care

Dust surfaces regularly with a microfibre cloth. For light cleaning, use a damp clean, and soft cloth to wipe the glass and mirror in circular motions. Do not clean with extremely hot water, as this can cause thermal shock. Dry thoroughly with a microfibre cloth to prevent spotting and streaking. Always dry immediately after cleaning. Do not use harsh solvents or abrasive products when cleaning, including household spray and wipe. Use coasters, placemats, trivets, tablecloths, and table runners to protect glass or mirrored surfaces & objects from heat, stains and objects with abrasive finishes that may scratch your furniture/homewares.

Ceramics

Due to the handmade nature of hand built and antique ceramics, slight variation may occur in size, colour, texture and form from the image depicted on the website. These items are also preloved so may have slight wear and tear consistent with age. This is not considered a fault and refunds will not be issued. Please email hello@casacasa.com.au for exact images prior to purchase if you are concerned.

General Care  
As our decorative ceramic items are vintage please handle with TLC.

Cleaning 
Our range is not dishwasher friendly and should be wiped cleaned with a clean, dry cloth. Glazed pottery items may be washed with mild soapy, warm water.